Who are we?
‘We’, ‘us’ and ‘our’ refer to Ausloan Services Pty Ltd ABN 11 651 748 597 Authorised Credit Representative 536482 of Red Rock Mortgage Group Pty Ltd ABN 40 149 728 030 Australian Credit License 405961.
Credit Guide
This is the Credit Guide of Red Rock Brokers Group Pty Ltd ABN 40 149 728 030, Australian Credit Licence 405961. We are licensed to arrange loans and leases under the National Consumer Credit Protection Act 2009. This Credit Guide is designed to assist you in deciding whether to use the services we offer. We will provide you with information on a range of lenders and products. Once you have chosen a loan or lease that is suitable for you, we will help you to obtain an approval.
Our Responsible Lending Obligations to You
We are obliged to ensure that any loan, or principal increase to a loan, we help you to obtain, or any lease we help you enter, is not unsuitable for you. To decide this, we may need to ask you some questions in order to assess whether the loan or lease is not unsuitable. The law requires us to:
- make reasonable enquiries about your requirements and objectives;
- make reasonable enquiries about your financial situation; and
- take reasonable steps to verify that financial
- Credit will be unsuitable for you if, at the time of the assessment, it is likely that the following would apply at the time credit is provided:
- you could not pay or could only pay with substantial hardship; or
- the credit will not meet your requirements or
For example, if you can only repay by selling your principal place of residence, it is presumed that the loan will cause substantial hardship unless the contrary is proved. For this reason we must ask you to provide a significant amount of information. It is important that the information you provide is accurate, complete and up-to-date. If we proceed on incomplete or incorrect information, you may be in breach of your legal obligations to the lender. We will provide you with a copy of our preliminary assessment of your application if you ask, within seven years of when we provided assistance to you. This requirement is only triggered if we give you credit assistance. If we arrange a loan for you to purchase or refinance real estate, remember you must make your own enquiries about the value of the real estate and its potential for future growth. Although we may obtain a valuation, that is for our own use and you should not rely on it.
Our Best Interests Duty (BID) Obligations to You
Mortgage brokers are required to act in the best interests of the consumer when providing credit assistance. The law requires us to:
- Act in the best interests of the consumer when providing credit assistance;
- Give priority to consumers where a conflict of interest is identified when providing credit assistance;
- Not accept conflicted
- Gather and document information about a consumers’ individual circumstances, requirements & objectives;
- Educate the consumer to make informed decisions;
- Assess relevant products in line with the consumers needs; and those options & the recommendation are Complaints
Internal Dispute Resolution
If you are unhappy with our services, please contact us first by contacting our complaints manager on the following:
Telephone 1300 667 694
Email brokers@redrockgroup.com.au
Post PO Box 33142, Melbourne VIC 3004
Website www.redrockgroup.com.au
We will try to deal with your complaint within 45 days. If you are unhappy with any decision or the handling of a complaint by us, you can refer your complaint to our external dispute resolution provider below. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.
External Dispute Resolution
Authority Australian Financial Complaints Authority (AFCA)
Telephone 1800 931 678
Email info@afca.org.au
Post GPO Box 3 Melbourne VIC 3001
Website www.afca.org.au
You should ensure that you have approved finance, in writing from the lender, before entering a binding contract to purchase. It is important you understand your legal obligations under the loan, and the financial consequences. If you have any concerns, you should obtain independent legal and financial advice before you enter into a loan contract. We do not make any promises about the value or future prospects of any property you finance with us. You should always rely on your own enquiries. Before you accept your loan offer, make sure you read the credit contract carefully to understand full details of the loan. If you have any doubts, you should obtain independent legal and financial advice before you enter into any loan contract. We represent lenders and have obligations to them, and in particular, to not provide any information we know is misleading or deceptive. We also have obligations under the law to report any fraud, forgery, or other illegal activities. Before using our services, it is important that you understand that we have these obligations to lenders, and under the law.
Privacy Consent
Red Rock Brokers Group Pty Ltd ABN 40 149 728 030, Australian Credit Licence 405961 and our related businesses, authorised representatives and credit representatives (‘we’, ‘us’, ‘our’) are collecting personal and financial information about you. We collect personal information to provide you with the services that you have requested, manage our relationship with you, for the purposes of assessing your application for finance and managing of that finance. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services. If you would like to opt out of direct marketing material, please contact your credit representative. Red Rock Brokers Group Pty Ltd is collecting personal and credit-related information about you.
- The personal and credit-related information you provide will be held by Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have.
- You appoint us your agent to act as an ‘access seeker’ to obtain your credit-related information from a credit reporting body (CRB) on your behalf and for the purpose of assisting you with your application for You authorise us to disclose any credit-related information we obtain, including personal information, to prospective financiers in connection with your application for credit.
- We may use credit-related information and any other personal information you provide to arrange or provide credit and other
- We may exchange the information with the following types of entities, some of which may be located overseas:
- CRBs, including for a credit guarantee purpose;
- persons who provide credit or other products to you, or to whom an application has been made for those products;
- any person or entity who represents you including financial consultants, accountants, lawyers, mortgage brokers, persons holding power of attorney, guardians and advisers; any industry body, government authority, tribunal, court or otherwise in connection with any complaint regarding our services;
- any investors, agents or advisers, trustees, ratings agency or businesses assisting us with funding for credit made available to you or any entity that has an interest in your finance;
- where we are authorised to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth), government and law enforcement agencies or regulators;
- any person, including any referrer, where you have provided us consent;
- any of our associates, related entities or contractors;
- other guarantors or borrowers (if more than one) or borrowers or prospective borrowers of any credit you guarantee or propose to guarantee;
- your referees, such as your employer, to verify information you have provided;
- any person considering acquiring an interest in our business or assets; and
- any organisation providing online verification of your
- You may gain access to the personal information that we hold about you by contacting A copy of our full privacy policy can be obtained from our website, by https://www.redrockgroup.com.au/privacy/
Our privacy policy contains information about how you may access or seek correction of the information we hold about you, how we manage that information and our complaints process. By signing this consent, you agree that we may collect, use and disclose your information also as specified below:
- You agree that we may collect and use and disclose your information as specified
- Consent to provide your personal information to a Credit Reporting Body (CRB).
- We can act as your agent to obtain a report or information about you consumer or commercial credit worthiness from a